Honesty, social responsibility, and customer service are examples of __________ that can become foundations for an organization's core culture.
(a) rites and rituals
(b) values
(c) subsystems
(d) ideas
Answer: B
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Management
- When a change leader tries to deal with resistance by trying to covertly influence others, offering only selective information and/or structuring events in favor of the desired change, this is an example of __________.
- The responses most likely to be associated with use of a force-coercion change strategy are best described as __________.
- The most participative of the planned change strategies is __________.
- A manager using a force-coercion strategy is most likely relying on the power of __________ to bring about planned change.
- _____ change results in a major change of direction for an organization, whereas __________ change makes small adjustments to current ways of doing things.
- The basic purpose of a starting a skunkworks is to __________.
- The innovation process isn't really successful in an organization until a new idea is __________.
- Green innovation is most associated with the concept of __________.
- Movie downloads by subscription (Netflix) and advertising revenues from Internet searches (Google) are examples of __________ innovations.
- The Kindle e-reader by Amazon and the iPad by Apple are examples of __________ innovations.
- Product innovations create new goods or services for customers, whereas __________ innovations create new ways of doing things in the organization.
- An organization with a strong culture is most likely to have a __________.
- Planned and spontaneous ceremonies and celebrations of work achievements illustrate how the use of __________ helps build strong corporate cultures.
- Stories told about an organization's past accomplishments and heroes such as company founders are all part of what is called the __________ culture.
- Which alternative work schedule is identified by Working Mother magazine as being used by all companies on its list of "100 Best Employers for Working Moms"?
- Workers following a compressed workweek schedule often work 40 hours in _________ days.
- Which organization design would likely be a good fit for a dynamic and changing external environment?
- The bureaucratic organization described by Max Weber is similar to the _________ organization described by Burns and Stalker.
- If a student in one of your course groups volunteers to gather information for a case analysis and the other members tell him to go ahead and choose the information sources he believes are most important, the group is giving this student _________ to fulfill the agreed-upon task.
- A "tall" organization will likely have _________ spans of control than a "flat" organization with the same number of members.
- An organization that employs just a few "core" or essential full-time employees and outsources a lot of the remaining work shows signs of using a _________ structure.
- The functional chimneys problem occurs when people in different functions _________.
- An organization using a _________ structure should expect that more problems will be solved at lower levels and that top managers will have more time free to engage in strategic thinking.
- A manufacturing business with a functional structure has recently acquired two other businesses with very different product lines. The president of the combined company might consider using a _________ structure to allow a better focus on the unique needs of each product area.
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